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    Customer satisfaction is our highest priority. If you have any problems with your purchase, please contact us at contact@shoptropicaleo.com 

    If for any reason you are not satisfied with your purchase, you may return the items for exchange or store credit only. Exchanges have to be made within 15 days of receipt of purchased items. Please note that original shipping charges are non-refundable. Send an exchange request to contact@shoptropicaleo.com including your order number. Note that for the first request for an exchange shipping costs are on us (standard shipping). Shipping charges will apply for all subsequent requests regarding the same order. Items must be received within 14 days of exchange request. Purchases made with a discount coupon code may be eligible for exchange, and if so, shipping charges will apply.

    Tropicaleo® accepts items in their original condition, meaning: unworn, unwashed, unaltered, undamaged and with hygiene protector and tags attached.  Please allow 14-21 business days from the time you mail your order for your exchange to be processed. We will notify you via email once your exchange has been processed. Items will not be accepted for return or exchange after 15 days of delivery. 

    Our guarantee

    Tropicaleo® guarantees that our merchandise is free of manufacturing defects and will accept any defective item for exchange; having in mind that all garments are handmade. 

    Sale and Final Sale Items

    All purchases made with a discount coupon code and sale items are Final Sale. These are not eligible for exchange or return.